Analyst

Short Description

As anAnalyst, you will support a customer-focused product and operations team serving financial institutions. In this full-time, hybrid role, you will coordinate client needs, solve operational issues, and help improve processes across technical and business areas.

What will you do in this role?

• Provide first-line support for product and operational issues, escalating incidents and exceptions when needed.

• Gather, organize, and analyze information about current procedures, problems, and client needs.

• Evaluate data and available solutions to recommend process, system, or organizational improvements.

• Document findings, procedures, and recommendations, and support the smooth implementation of approved changes.

Physical Requirements

Education

Bachelor in Industrial Engineering

EXPERIENCE

CERTIFICATES AND LICENSES

Competencies

Communication

Critical Thinking

Analysis

Accountability

Customer Centric

Collaboration