$50 - $55
Our client, a leader in the FinTech industry, is seeking a Business Operations Project Manager to join their team. This is a hybrid position that will be onsite 3x per week in Charlotte, NC!
This a 1-year W2 contract with benefits & paid holidays!
As a Business Operations Project Manager , you will drive the business partnership lifecycle end-to-end, owning the overall partner onboarding experience, deepening existing partner relationships, and using feedback to continuously improve internal/external processes within the partnership program.
What You Will Be Doing
- Create and manage complex projects within the Partner Program , defining tasks, specifying deliverables, identifying and managing dependencies, planning and executing cross-functional meetings, as well as documenting timelines, potential risks, and action items
- Serve as the operational point of contact, managing daily intake of partner requests including implementation, escalations, through day-to-day service requests
- Drive root cause analysis and resolution of revenue-impacting issues, leveraging insights to scale operations, automate recurring process, and develop SOPs to improve speed and accuracy
- Own outbound partner communications, translating insights on feedback sessions, case studies, program participation into actionable summaries for senior leadership
Required Skills & Experience
- Bachelor's degree in relevant field
- 3+ years of experience in Business Operations, CX Operations, Program Management or related field
- Working knowledge of Google Sheets/Excel, Jira, and/or other Agile tools
Desired Skills & Experience
- Experience supporting initiatives for strategic accounts, channel programs, partner programs, or industry relations programs highly valued
- Prior experience in B2B SaaS, FinTech, or related industries a plus!
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.
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