Business Process Architect

The Business Process Architect designs future-state business processes and operating models that support Sage’s GTM transformation. The role translates business objectives, customer and colleague needs, and discovery findings into practical, globally aligned process designs.

Working across business and technology teams, the Business Process Architect connects designs across workstreams and sales motions, identifies shared capabilities and dependencies, and balances global standardization with justified regional or business variation. The focus is on creating one coherent GTM operating model, with clear ownership, effective handoffs and measurable business outcomes.

Future-State Process and Operating-Model Design:

• Lead hands-on design of future-state GTM processes, defining activities, roles, responsibilities, handoffs, business rules, controls and exception paths.
• Translate business objectives and discovery findings into process improvements that address customer and colleague pain points.
• Design processes across functional and workstream boundaries, identifying opportunities to reuse common capabilities across sales motions, regions and products.
• Evaluate design options and trade-offs, balancing business value, operational practicality, implementation feasibility and scalability.
• Identify where global standardization is appropriate and where intentional variation is justified, documenting the rationale.

Cross-Workstream Architecture and Standards

• Connect process designs across workstreams, identifying overlaps, gaps, conflicts and dependencies early.
• Apply and contribute to agreed process architecture methods, modeling standards and quality practices.
• Develop and maintain clear process models and supporting documentation that enable consistent understanding across business and technology teams.
• Assess the impacts of proposed changes across people, roles, data, technology, controls and upstream and downstream processes.

Business and Technology Partnership

• Facilitate cross-functional discovery and design workshops to clarify business needs, resolve design questions and develop recommendations.
• Partner with Process Owners and business stakeholders to validate designs, ownership, controls and intended outcomes.
• Work with Business Analysts to connect process designs with business requirements, user stories and acceptance criteria.
• Partner with Solution Architects, IT and Revenue Technology colleagues to assess feasibility, dependencies and alignment between business processes and technology solutions.
• Prepare clear recommendations, options and trade-offs for decisions through the GTM Design Authority and other agreed governance forums.

Readiness and Continuous Improvement

• Define process readiness criteria and success measures with accountable business owners.
• Support business validation, UAT and adoption planning to ensure approved designs can operate effectively.
• Incorporate implementation feedback and lessons learned into process improvements.
• Help establish measures that distinguish successful implementation from sustained adoption and business value.

Qualifications

• 5+ years of experience in business process architecture, future-state process design or operating-model development within complex enterprise transformations.
• Demonstrated ability to translate business objectives into detailed, implementable process designs.
• Strong systems thinking and experience connecting processes and capabilities across organizational boundaries.
• Strong knowledge of GTM or commercial processes.
• Proven ability to facilitate complex cross-functional discussions, evaluate trade-offs and influence decisions without formal authority.
• Experience applying process modeling methods, standards and quality practices.
• Ability to work independently through ambiguity and communicate complex concepts clearly to business and technical audiences.
• Experience supporting technology-enabled transformation and assessing operational change impacts.

Preferred

• Experience designing global processes with justified regional or business variation.
• Experience working with a Design Authority or similar governance model.
• Familiarity with Salesforce, Zuora, CPQ or comparable revenue-technology platforms.
• Experience with process modeling tools and notation, such as Blueworks Live or BPMN.
• Relevant qualifications or certifications in business process management, business architecture or Lean Six Sigma.

Perks? We have plenty.

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

• Who is Sage: sage.com/en-us/…
• Life at Sage: sage.com/en-us/…
• Our Values & Behaviors: youtube.com/watch/…
• How we make a difference: sage.com/en-us/…
• Sage Business Cloud - SaaS for Every Business: sage.com/en-us/…

Plenty of perks:

• 100% paid premiums for health, dental, and vision coverage.
• RRSP contribution match (100% up to 4%).
• 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program (annual fitness reimbursement).
• Library of on-demand career development options and ongoing training offerings.

Who is Sage: sage.com/en-us/…

Life at Sage: sage.com/en-us/…

Our Values & Behaviors: youtube.com/watch app=desktop&v=vt5JXfGwno&feature= youtu.be

The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. For this role, in these locations, the base salary range for new hires is: $115,000 to $150,000 plus bonus.

In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based, commission plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. The range listed is just one component of the Sage total compensation package.

Routes to Revenue

Canada

Toronto

Hybrid

Working at Sage means you’re supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business.

Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact.

Explore our culture and benefits: sage.com/careers/working-at-sage

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, contact [email protected] .

Business Process Architect

Job Description :

Key Responsibilities :

Function :

Country :

Office Location :

Work Place type :

Advert

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.