Client Relationship Manager - RCGTH

About the role

As a Client Relationship Manager, you will make an impact by building durable client value, optimizing contract processes and driving business relationship outcomes across strategic accounts. You will be a valued member of the Client Relationship Management team and work collaboratively with internal delivery and operations teams, as well as product and technology partners.

In this role, you will

• Drive end-to-end client relationship activities by serving as the central contact for strategic customers and ensuring an outstanding experience across all stages of the customer lifecycle.
• Lead discovery discussions with client stakeholders to understand business objectives and translate them into clear service expectations that guide business relationship management and operational execution.
• Oversee configuration and usage of PeopleSoft Customer Contracts functionality so that contract terms, pricing structures and milestones are captured accurately and reflected in downstream customer service and billing activities.
• Manage complex customer service management cases by guiding resolution teams, setting response priorities and monitoring progress to achieve consistent, measurable service quality improvements.
• Coordinate governance reviews with clients by presenting contract status, service performance, risk items and improvement actions that demonstrate accountability and build long-term trust.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in San Antonio, Texas. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Extensive experience in business relationship management, engaging multiple stakeholder groups and turning complex customer requirements into actionable service commitments.
• Advanced proficiency with PeopleSoft Customer Contracts, managing detailed contract records, ensuring data accuracy and aligning contract configurations with operational and financial processes.
• Deep expertise in customer lifecycle management systems to design and optimize journeys covering onboarding, engagement, support, renewal and churn reduction for enterprise clients.
• Strong capabilities in customer service management, orchestrating case handling, escalation practices and service recovery approaches that protect customer satisfaction and brand reputation.
• Excellent communication and stakeholder management skills, clearly articulating expectations, documenting decisions and building collaborative relationships across business and technology teams in a hybrid environment.

These will help you stand out

• Practical exposure to POS analytics, interpreting transaction patterns and customer behavior insights that inform tailored relationship strategies and service improvements.
• Solid problem-solving and analytical skills to evaluate complex client issues, synthesize data from multiple sources and recommend pragmatic solutions that deliver measurable business value.
• Experience managing senior client accounts and handling high-impact situations with calm judgment and a focus on long-term relationship outcomes.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.