Coordinator II - Respiratory Gatekeeper

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As Coordinator II, you will oversee project activities within the Respiratory Institute, ensuring organization and efficient workflow. In this role, you will serve as the central point of contact for provider template design and maintenance, overseeing the review, approval, and submission of template changes, Epic functionality requests, and build modifications related to the Institute. Your work is critical for the team, as you help create an environment where fellow caregivers can work efficiently and cohesively.

A caregiver in this role works a hybrid schedule Monday through Friday from 8:00 a.m. - 5:00 p.m., with four days on-site at Main Campus and one day remote.

A caregiver who excels in this role will:

• Coordinate department project activities by distributing reports, facilitating analyses, and reporting information.
• Develop department resource databases to facilitate the management of various project activities.
• Coordinate department scheduling of individuals, resources, and activities.
• Collect, maintain, and report department information, including patient information, budgets, caregiver PTO, and schedules.
• Function as a department liaison.
• Assist with performance evaluations, counseling, and onboarding of new caregivers.
• Perform duties related to the preparation, implementation, and analysis of special studies and projects.
• Maintain office supplies and equipment.
• Develop and maintain provider templates in Epic, including new template builds, permanent and single-day changes, and blocking unavailable time to support provider scheduling needs.
• Coordinate and process template change requests, including additions and modifications to providers, departments, questionnaires, subgroups, and visit types.
• Complete required documentation and verify that templates are set up correctly.
• Review change requests to ensure alignment with Institute standards, patient access needs, operational goals, and established workflows. Identify potential impacts to existing processes and system builds.
• Collaborate with Access Optimization to review requests, determine priorities, and develop recommendations for requests that do not meet operational standards while maintaining established guidelines.
• Serve as a subject matter expert for Institute template standards, promoting consistent practices across submarkets.
• Communicate template changes and support operational improvements by keeping impacted teams informed.
• Develop and refine decision trees to guide scheduling teams.
• Perform other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Three years of experience coordinating and assisting with management functions and special projects
• Proficient with spreadsheets, word processing and database software

Preferred qualifications for the ideal future caregiver include:

• Epic Template Development & Maintenance training experience
• MS Office experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office and laboratory equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities