Digital Process Improvement Sr. Operations Manager - St. Petersburg, FL

This hybrid-friendly position offers the flexibility of remote work combined with the benefits of in-person collaboration, requiring three days per week in-office at our St. Petersburg, FL corporate headquarters.

Responsibilities

• Manage a significant operational area for the organization.
• Manage short- and medium-term service operations for several departments or units.
• Oversee the Smart Forms and PDF Forms teams, including the management of associated technologies, product roadmaps, system enhancements, and ongoing operational support.
• Establish and manage product and technology roadmaps, partnering with business units, IT, and vendors to prioritize enhancements, address system challenges, and support evolving business needs.
• Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.
• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
• Identify opportunities to improve operational processes through technology, automation, and standardization, while ensuring solutions align with business objectives and operational needs.
• Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Skills

• Operates as a recognized expert to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically known as a subject matter authority.
• Operates as a recognized expert to deliver required services to clients to the required standards. Typically known as a subject matter authority.
• Works at an advanced level to orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Typically works independently and provides guidance.
• Works at an advanced level to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works independently and provides guidance.
• Demonstrates advanced knowledge of product management, technology roadmaps, and operational process improvement, with the ability to translate business needs into actionable priorities.
• Builds effective partnerships across business units, technology teams, and external vendors to manage priorities, resolve issues, and drive continuous improvement.

Licenses/Certifications

• SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied.
• Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.