German speaking IT Support Associate - with Joining Bonus

German‑speaking IT Support Associate – with Joining Bonus

A bit about the role

As a German‑speaking IT Support Associate, you will make an impact by delivering high‑quality first‑level IT support to enterprise clients in a fast‑paced, service‑driven environment. You will be a valued member of a multilingual support team, helping users resolve technical issues while ensuring a positive customer experience.

Hybrid work model

After the initial training, employees typically benefit from up to 4 days of home office per week, with occasional days spent collaborating from our Budapest office. While currently this is the standard setup, specific cases may require more office presence. We support flexibility and promote a healthy work–life balance through our wellbeing programs.

In this role, you will

• Act as the first point of contact for end users and resolve IT issues at first level
• Handle user requests via phone, email, and support tools in line with SLAs
• Accurately document cases and actions in the ticketing system
• Escalate unresolved issues to Level 2 teams and follow up through resolution
• Maintain a high level of customer satisfaction through clear communication

What you need to have to be considered

• Fluent written and spoken German at C1/C2 level and upper‑intermediate English
• Experience in IT Support or customer support in a service environment
• Strong communication skills and a customer‑focused mindset
• High school diploma or equivalent qualification
• Willingness to work in shifts

These will help you stand out

• Interest in IT and technology, with a strong desire to learn
• Experience working in a multilingual or international environment
• Familiarity with ticketing or service management tools

Compensation & benefits

• Competitive salary and cafeteria benefits, with relocation support for candidates from abroad, including travel and short‑term accommodation where applicable
• Joining bonus
• Medical benefits, sport allowance, and discounted All You Can Move Sport Pass
• Reimbursable language courses and ongoing learning support
• Performance‑based awards, annual bonus, and salary review
• Team and company events that support collaboration and community

CogHU103

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.