Help Desk Support

Job Description

Insight Global is seeking a Help Desk Support Specialist for a top equipment rental client. This candidate will join the RentalMan application support team and provide high-quality technical assistance to end users through phone and email. The ideal candidate has 2-3 years of IT or application support experience, is comfortable working within a ticketing system, and can think critically when presented with new or unfamiliar incidents. This is a great opportunity for someone with a strong customer service background, including candidates coming from environments such as Geek Squad or the Apple Genius Bar, who wants to grow their enterprise application support experience. This is a hybrid opportunity, 2 days on site in Charlotte NC. This is a 12 month contract, and comes with an hourly rate of $20/hr.

Skills and Requirements

• 2-3 years of Help Desk, Service Desk, or IT/Application Support experience
• Experience troubleshooting IT and application incidents via phone and email
• Experience using a ticketing system to track and resolve incidents
• Experience supporting a large-scale application environment
• Ability to troubleshoot novel issues and think on their feet
• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• Geek Squad experience
• Apple Genius Bar experience

Previous enterprise application support experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].