HYBRID - ServiceNow Developer/SME (Irvine, CA or Ontario, CA)

Job Description

Please note, this position will follow a Hybrid schedule with a minimum of 3 days in the office/week either in the Irvine, CA or Ontario, CA office

The ServiceNow Admin/SME/Architect will be responsible for leading the administration, configuration, and optimization of this customer's newly implemented ServiceNow platform. Your time will be spent doing ~80% dev work. This is a critical role as they partner with an external implementer to configure and deploy ServiceNow across multiple modules (*ITSM, ITOM, ITAM, *CSM). The ideal candidate will help drive long-term platform strategy, ensure operational excellence, and become the internal SME as they scale their use of the platform, in addition to working through and consolidating a backlog of work (~100 items at most outstanding).

Additional Responsibilities:

1. Module Configuration and Customization:

• Configure and maintain ServiceNow modules including:
  ITSM: Incident, Problem, Change, Service Catalog, Knowledge
  ITOM: CMDB, Discovery
  ITAM: Hardware and Software Asset Management
  CSM: Customer Service Management
  -Develop and support custom applications, workflows, UI policies, business rules, and UI actions using ServiceNow Studio and Flow Designer.
  -Create and maintain custom roles, forms, views, and reports to support evolving business needs.

1. Platform Administration:
   -Oversee all aspects of the ServiceNow platform, including updates, patches, configurations, and daily maintenance.
   -Monitor platform performance, health, and security; identify and remediate operational issues.
   -Manage user roles, access control, data integrity, and compliance with internal IT security policies.
2. Security and Compliance:
   -Implement role-based access controls, data encryption, and compliance configurations in line with organizational security policies.
   -Support internal and external audits by ensuring configuration and documentation are aligned with compliance requirements.
3. Integration and Automation:
   -Integrate ServiceNow with external systems and applications via REST/SOAP APIs and other integration tools.
   -Automate manual processes to improve efficiency and reduce operational overhead.
4. Data Management:
   -Ensure data accuracy and consistency through import sets, transform maps, and regular audits.
   -Design and maintain dashboards, performance analytics, and scheduled reports to support decision-making and operational transparency.
5. Continuous Improvement:
   -Stay current with ServiceNow releases, features, and industry best practices.
   -Identify and propose enhancements to improve platform performance, user experience, and business outcomes.
   -Participate in planning, testing, and rollout of upgrades and new features.

Skills and Requirements

Please note, this position will follow a Hybrid schedule with a minimum of 3 days in the office/week either in the Irvine, CA or Ontario, CA office

-3+ years of hands-on experience as a ServiceNow Administrator in a corporate environment
-Strong proficiency in JavaScript, HTML, CSS, and other scripting languages used within ServiceNow
-Experience with REST, SOAP, LDAP, and other integration technologies
-Familiarity with ServiceNow modules: ITSM, ITOM, ITAM, and CSM (ITSM and CSM are must haves)
-Experience with ServiceNow Studio, Flow Designer, and Performance Analytics
-ServiceNow Certified System Administrator (CSA) – required
-Bachelor’s degree in computer science, Information Technology, or a related field

Additional/Specialized Skills:
-Strong problem-solving skills with keen attention to detail
-Effective communicator with the ability to collaborate across technical and non-technical teams
-Comfortable working in fast-paced, dynamic environments with shifting priorities
-Proficient with MDM tools such as Intune, JAMF, and SCCM
-Quick to learn and adapt to emerging technologies and applications
-Experienced in automating processes using scripting languages like PowerShell
-Capable of translating technical specifications into clear, actionable, non-technical requirements
-Contributes to process documentation and provides training support as needed
-ServiceNow Certified Implementation Specialist certification
-ITIL v4 Foundation certification
-Knowledge of cloud platforms and services

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].