Lead Analyst, Business Systems - Salesforce (Hybrid)

What you will do:

As our Lead Analyst, Salesforce , you will serve as a key partner to the business, helping maximize how Salesforce and other applications support our teams and customers. You will have the opportunity to work across systems and business functions, solving complex business problems and improving the technology and processes that support the division. You will combine Salesforce expertise with strong business analysis skills to translate needs into solutions, resolve complex issues and drive enhancements that improve processes and the user experience. Additionally, you will serve as the primary owner of business communication for Salesforce within a matrixed organization, presenting enhancement changes, communicating priorities, and impacts to stakeholders at all levels, including senior leadership and partners in other business units.

This is a hybrid role and as such is defined as the ability to come into the office 2+ days per week.

• Lead the enhancement process within Salesforce.com functional areas for business users, with an understanding of impacts across other functional areas or integration points
• Serve as the main point of contact for the Global Process Governance organization regarding enhancement submission, planning, user acceptance test scheduling, and release
• Communicate with managers and SMEs within the business to ensure business readiness for minor and major releases
• Provide training and incident triage support
• Coordinate with EDT resources on UAT and regression testing and ensure appropriate test scripts are available for execution
• Own UAT and regression testing for Salesforce.com and CPQ, including authoring, reviewing, and executing test scripts accurately and within expected timeframes
• Build strong relationships with business process owners
• Lead system analysis and planning for new projects, including defining future-state processes and solution recommendations
• Independently manage all work activities across assigned systems, keep enhancement, incident, and project tracking tools current, and provide clear, consistent status updates to leadership
• Proactively engage business users and process owners to identify improvement opportunities and translate them into enhancement requests
• Evaluate Salesforce configuration (e.g., profiles, permissions, case routing, and queues) and recommend solutions aligned with platform best practices, partnering with EDT on the build

What you need:

Required:

• Bachelor’s degree.
• 4+ years of professional experience in business analysis, technology, systems support or a related area.
• 2+ years of experience with Salesforce Service Cloud, including case management, email-to-case or queues.
• 1+ year of experience with user acceptance testing (UAT), regression testing and release readiness.
• 2+ years of experience translating business needs into system requirements, solutions or enhancements.

Preferred qualifications:

• Salesforce Administrator or related Salesforce certification.
• Experience with a CPQ platform; Oracle CPQ experience is a plus.

United States of America Pay Ranges:

• USN : $89,300 - $148,800 USD Annual
• US5 : $93,800 - $156,200 USD Annual
• US10 : $98,200 - $163,700 USD Annual
• US15 : $102,700 - $171,100 USD Annual
• US20 : $107,200 - $178,600 USD Annual
• US30 : $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide (view.stryker.com/viewer/…) to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.