Lead ServiceNow Engineer

This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities :

• Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.
• Makes recommendations towards the development of new code or to reuse of existing code.
• May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.
• May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains current with new technologies.
• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
• Participates in software system testing and validation procedures, programming and documentation.
• Provides technical advice and assists in solving programming problems.
• Writes and/or reviews system specifications, including output requirements and flow charts.
• Assists in preparing project plans using project management tools.
• Reviews test results; documents test activities, and records remedial actions.
• Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.
• Performs other duties and responsibilities as assigned.

Skills:

• ServiceNow IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)
• Development in JavaScript on the ServiceNow Platform
• Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)
• Scoped Applications
• Service Portal, UI Builder, Configurable Workspace, and Now Experience Framework
• Flow Designer
• Integration Hub
• Automated Test Framework (ATF)