Manager, Change Enablement

The Manager, Change Enablement will be reporting to the Head, Global Change Enablement, and will be based out of our Toronto office in Manulife’s hybrid working arrangement. They will be part of a global team with a mandate to accelerate a change-adaptive mindset as a core role skillset in Manulife’s DNA. This key role will help ensure everyone knows and owns their role in change by empowering colleagues with the learning, tools, resources, and community so they can better adapt to change that happens every day, and effectively rollout and sustain impactful transformation.

Day-to-day, the role involves leading those empowerment efforts, as well as leading and coaching teams that are on the front lines of delivering on transformation and change using structured methodologies, conducting impact and readiness assessments, and developing comprehensive Change Enablement strategies. The Manager will work closely with delivery teams to ensure effective execution and requires strong leadership skills, including high emotional intelligence, stakeholder management, and the ability to influence and collaborate effectively.

Position Responsibilities:

• Support the Change CoE Directors in delivering on Change Strategy execution aspects of their Change Strategy builds (to enhance Change Maturity) with business and functional leaders.
• Lead, consult, and coach project teams on Change Enablement activities using a structured methodology.
• Manage the change lifecycle, ensuring expertise is involved from the outset.
• Conduct impact and readiness assessments at the project team level.
• Complete comprehensive Change Enablement assessments and develop and implement corresponding strategies.
• Identify, analyze, and prepare risk mitigation tactics and manage anticipated resistance.
• Manage the relationship with the team lead, recommending tactics for an engaged Executive Sponsor throughout the project lifecycle.
• Co-facilitate the CoE's upskilling offerings for delivering on change, building change champions, and leadership development.
• Incorporate all tactical Change Enablement best practices into project plans and run appropriate reports and metrics, including the management of the CoE's PowerApps dashboard
• Managing all the compliance-related activities of our SharePoint site and other electronic platforms (Pursuit, Compass), as well as our CoE Outlook In-Box.
• Capture success stories (via Teams Posts, video testimonials, etc.) and lead the efforts to "market"/brand the CoE and its always-evolving service offerings to our internal stakeholders.

Required Qualifications:

• 2-3 years of experience in leading transformation or change-related initiatives, preferably in managing activities using frameworks such as Kotter, Prosci ADKAR, or proprietary methods.
• Experience working in a global team environment; able to potentially work outside of standard work hours to meet client and business needs.
• A university degree or equivalent experience in a relevant field is advantageous.
• Some experience in project environments with tools like workback schedules, and contributing to RACI discussions and project status updates.
• Strong understanding of the project management lifecycle in both waterfall and agile methodologies.
• Exceptional communication, collaboration, and relationship management skills.
• Ability to quantitatively measure change readiness and track organizational awareness, understanding, and adoption over time.
• Strong organizational, time management, and strategic planning skills, with the ability to prioritize and manage multiple initiatives effectively.
• A university degree or equivalent experience in a relevant field is advantageous.

Preferred Qualifications:

• Prosci ADKAR certification and/or Certified Change Management Professional (CCMP) designation is preferred (as well as Manulife's internal Change Enablement Certification).
• Experience and knowledge of Change Enablement principles, methodologies, and tools.
• A solid understanding of how people go through change and the change process.
• Exceptional listening skills and the ability to synthesize information and develop appropriate actions.
• PowerBI / PowerApps experience to create/maintain the CoE's dashboard.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

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Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$103,270.00 CAD - $153,270.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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