Nice CXone Developer

CXCRM Recruitment

Dear Candidate

Greetings from Cognizant!!

Cognizant is Hiring - Nice Cxone developer

Please find the job description below

Experience: 4 to 12 years

Location: All CTS Location (3 days office, Hybrid mode)

Notice Period: Immediate to 90 days

Job Description:- (NICE Cxone)

• Studio Development Experience in Nice CxOne(Voice, IVR and Multi-channel)
• Configuration of Agents, Skill, Campaign, HOOP, Workflow data item creation and handling
• Experience in designing reports and understanding them.
• Experience in developing and debugging routing solutions using Nice CxOne and Nice CxOne Studio.
• Working knowledge of Nice Framework, reporting, routing, and multi-channel components
• Knowledge on Nice CxOne Analytics and Interactions.
• Ability to architect routing design and development for the customer
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills
• Sales force integration will be added advantage
• Auto Attendant creation and Setup
• Good understanding of Digital channel,

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.