Product Architect

Role Purpose

The Product Solution Architect is a seasoned member of the Owner Lifecycle Products team who conceives creative, value-enabling product solutions across the lifecycle of an owner and the lifecycle of a hotel – from development and deal, through architecture & design, construction, opening, operation and renewal. The role bridges product management and solution architecture: it translates business processes and owner/hotel journeys into product solution designs, underlying data models and AI-enabled capabilities (AI assistants, agentic automation), and proves them through rapid prototyping. The Product Solution Architect helps set the vision and parameters that product domain teams and Agile delivery teams operate within and helps develop and support governance processes that ensure deliverables meet the Company’s standards for performance, availability, quality, security, and maintainability.

Your Day to Day

• Develops creative, unified product solution designs that span the owner and hotel lifecycle (development, architecture & design, construction, opening, operation, renewal), are scalable across regions and brands, and ensure the use of industry and enterprise technology standards; contributes to roadmaps incorporating industry best practices.
• Translates industry technology direction and frontier AI innovation (AI assistants, agentic automation, predictive insights) into business value and serves as a key advisor to product domain leaders and stakeholders, providing new research and innovative approaches.
• Accountable for the development of high level business cases and solution options, with the ability to influence senior leadership, business partners, architects and key stakeholders across product domains and other functional areas on the adoption of creative product solutions and drive the solution to completion.
• Research and evaluate, or provide direction to others researching and evaluating, new technologies and AI enablement opportunities coming to market – technology agnostic, within and beyond the current platform stack – and their potential application to the Owner Lifecycle product portfolio and business plans.
• Analyzes business processes, owner/operator journeys and systems from end to end across all lifecycle phases, including the underlying data model and integration needs, partnering with product, technology and business colleagues as appropriate.
• Provides guidance and enterprise‐wide influence leading to solutions that are well engineered, operable, maintainable, scalable, and delivered on schedule; partners with product domain leaders on rapid prototyping, turning concepts into working solutions quickly.
• Advises in decisions regarding strategic partnerships, vendor selection, build-vs-buy evaluations and statements of work.

What We Need from You

• Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
• Typically a minimum of 10-15+ years of progressive work related experience across product management and solution architecture, with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position; hospitality or owner-facing platform experience preferred.
• Technical mastery and competency in product solution architecture, with vast knowledge of the capabilities and constraints of the technologies supported – deep working expertise in the Salesforce ecosystem and technology-agnostic fluency across experience-enabling and AI assistant capabilities.
• Expert understanding of the business processes, value-enabling capabilities and data models that underpin the owner and hotel lifecycle (development, design & construction, opening, operation, renewal) and of the designs and technology footprints of multiple products within a product family.
• Champion engineering process disciplines (e.g., Scrum, Agile, Kanban, ITIL).
• Champion responsible AI practices and governance (e.g. Einstein Trust Layer usage, responsible‐AI review, data grounding) alongside engineering process disciplines (Scrum, Agile, Kanban).
• Platform Focused (current stack – Salesforce):
• Experience Cloud (owner/operator portals)
• Agentforce (agents, topics, actions, guardrails)
• Data Cloud (identity resolution, data grounding)
• MuleSoft / API-led integration and Enterprise Integration Patterns
• CRM data models (owner, hotel and account 360)
• Flow and platform automation
• Security, sharing and access management
• Release, environment and DevOps practices
• Event-driven and microservice architecture
• Public facing APIs and API gateways
• Data Focused:
• Data model design and governance
• Data Design Principles and Best Practices
• Reporting and Analytics Design Platforms
• Data platforms knowledge for data residency decisions (Salesforce Data Cloud, GCP/BigQuery)
• BI tools (Tableau, Tableau Next)
• Value and adoption analytics
• Decision Science Experience, Including Machine Learning, Artificial Intelligence and agentic/LLM solutions
• Predictive insights and personalization
• Master Data Management Applications
• Solution & Experience Focused (technology agnostic):
• Owner and hotel lifecycle journeys (development, design & construction, opening, operation, renewal)
• Frontier AI / agentic and AI assistant solutions (e.g. Agentforce, conversational AI platforms, LLM-based assistants)
• Rapid prototyping and proof-of-concept delivery
• Business process mapping and re-engineering
• Multi-surface experience design (web, mobile, AI agent)
• Value case development and adoption measurement
• Build-vs-buy evaluation frameworks
• Data Focused:
• Hospitality owner and hotel data

Travel - 10%

Location - Our hybrid work structure is an exception of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

#LI-DH

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.