Salesforce Functional Analyst

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Summary:

The Functional Analyst collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

Responsibilities:

• Collaborates effectively with the agile team to configure package software when applicableSupports the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process
• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Education

• Bachelor's degree in CS or equivalent

Mandatory Experience:

• 2-4 years of experience in configuration, coding and application development
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Basic knowledge of continuous integration / continuous delivery practices

Preferred Experience:

• Experience working in large organizations
• 2-4 years of experience administering enterprise Salesforce CRM system
• Understanding of standard Sales/CRM concepts and business processes (prospecting, opportunity/lead management, sales reporting, forecasting, etc.)
• Salesforce.com Sales Cloud experience is strongly preferred
• Programming knowledge not essential for Salesforce role.
• Salesforce Admin Required, Advanced Admin Certification Preferred

Competencies:

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Effective interpersonal, teamwork and collaboration skills
• Strong analytical and business problem solving skills
• Strong communication and documentation skills

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AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.