Secret Senior ServiceNow Platform Administrator/Technical Implementation Lead

Job Description

Insight Global is seeking a Secret Senior ServiceNow Platform Administrator/Technical Implementation Lead to support an enterprise application development team in Dahlgren, VA. This individual will be responsible for the administration, stability, configuration, upgrades, and technical implementation of ServiceNow across DEV, QA, and Production environments. They will also support ServiceNow integrations and modules including ITSM, HAM, SAM, and ITOM, while providing senior-level technical guidance on platform improvements and new implementations. This candidate must have 5+ years of hands-on ServiceNow administration, engineering, or architecture experience and must hold an active Secret clearance and IAT Level II certification. This role will operate on a hybrid schedule with 3 days onsite and 2 days remote. The pay for this role ranges from $80–$91/hour, based on experience.

Skills and Requirements

• 5+ years of hands-on ServiceNow administration, engineering, or architecture experience
• Active Secret clearance
• Active IAT Level II certification
• ServiceNow Certified System Administrator (CSA) certification
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Certified Implementation Specialist (CIS) certifications in at least two relevant ServiceNow modules
• Experience administering ServiceNow across DEV, QA, and Production environments
• Experience with ServiceNow platform upgrades, patches, instance cloning, configuration management, and production support
• Strong experience with ITSM, HAM, SAM, and ITOM
• Experience building and supporting integrations using REST/SOAP APIs, MID Servers, SSO, SAML, and/or OAuth
• Strong understanding of ServiceNow security including ACLs, roles, permissions, groups, and platform governance
• Experience troubleshooting ServiceNow performance, integrations, system logs, slow queries, indexing, and other platform issues
• Advanced knowledge of ServiceNow platform architecture and enterprise application development
• Experience implementing or maintaining Common Service Data Model (CSDM)
• Familiarity with federal cybersecurity, configuration management, and change control requirements
• Experience leading large-scale ServiceNow implementations or platform modernization efforts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].