Aquent is proud to partner with a pioneering organization dedicated to delivering essential services and driving digital innovation that directly impacts the daily lives of communities. In this highly impactful role, you will not just build workflows—you will shape the future of critical infrastructure operations, empowering teams and elevating services through robust, secure, and intelligent digital solutions. This is your opportunity to champion a high-impact automation journey, leveraging cutting-edge AI and automation technologies to redefine operational excellence and make a tangible difference every day.
The Opportunity
We are seeking a visionary, hands-on technical leader to drive automation capabilities to the next level. In this role, you will act as a trusted technical advisor, collaborating with cross-functional teams, architects, and external partners to guide strategic decisions. You will lead the design and orchestration of sophisticated agentic AI solutions, establishing engineering standards that ensure high quality, security, and governance across the enterprise. Your work will foster a culture of technical excellence, mentoring both professional engineers and citizen developers to build a collaborative, forward-thinking community.
What You’ll Do
- Lead the full lifecycle delivery, from assessment and design to deployment and continuous improvement, for complex enterprise automations across multi-system environments, custom APIs, and unattended flows.
- Design and orchestrate sophisticated agentic AI solutions, embedding stringent Responsible AI controls including grounding, permissions, guardrails, human-in-the-loop escalation, content safety, and auditability.
- Establish and enforce architectural and engineering standards for naming conventions, source control, Application Lifecycle Management (ALM), CI/CD pipelines, Data Loss Prevention (DLP) policies, security roles, service accounts, and robust exception handling.
- Ensure the highest quality and governance through conducting peer code and architecture reviews, executing comprehensive testing (functional, integration, regression, performance), and leading deployment, smoke testing, and early life support (ELS).
- Collaborate with platform engineers to ensure environment readiness, optimal capacity, licensing, and monitoring, while resolving L3 escalated production defects and leading root-cause analysis.
- Drive knowledge sharing and efficiency by creating reusable components, patterns, APIs, and starter kits, fostering a culture of technical coaching, pair programming, and community-of-practice training for both engineers and citizen developers.
- Act as a trusted technical advisor, engaging effectively with process analysts, product owners, architects, subject matter experts, and external suppliers to guide strategic decisions.
What You’ll Bring
- Hands-on mastery of Microsoft Power Platform, including Power Automate Cloud/Desktop, Power Apps, and Dataverse, alongside experience with custom connectors, APIs, and RPA tooling.
- Demonstrated experience with Copilot Studio, agentic automation, Azure AI Foundry, Azure Integration Services, or other AI-enabled workflows.
- Strong background in Application Lifecycle Management (ALM), CI/CD pipelines, managed solution packaging, git source control, and multi-environment deployment strategies.
- In-depth knowledge of automation architecture, including exception patterns, telemetry/alerting, DLP policies, Role-Based Access Control (RBAC), service accounts, GDPR compliance, and ISO27001 data governance.
- Solid understanding and practical application of Responsible AI principles, including groundedness, hallucination management, bias mitigation, data leakage prevention, and prompt-injection defense.
- Proven leadership in technical delivery, including conducting thorough code reviews, producing comprehensive solution documentation (runbooks, SLAs, handovers), and working effectively in Agile/Scrum environments.
- A degree in Computer Science/Software Engineering (or equivalent professional experience) with a demonstrated track record of enterprise automation delivery.
Nice-to-Have Qualifications
- Relevant Microsoft certifications (PL-100, PL-200, PL-400) or Azure certifications (AZ-900, AI-900, AZ-204).
- Experience in API development and familiarity with enterprise platforms such as ServiceNow, SAP, or GIS.
Client Description
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