Senior Learning Facilitator

Are you passionate about turning complex product knowledge into engaging learning experiences? We are looking for a confident and experienced Senior Learning Facilitator to help Sage customers and Business Partner consultants build the knowledge, capability and confidence they need to use and support our products successfully.

In this role, you will discuss complex learning programmes across virtual, webinar and face-to-face environments. You will use your Sage product expertise to explain challenging concepts clearly, support certification journeys and provide meaningful feedback that helps learners progress.

This is a hybrid role based in Johannesburg, requiring a minimum of 3 days on-site per week.

𝐖𝐡𝐚𝐭 𝐲𝐨𝐮’𝐥𝐥 𝐛𝐞 𝐝𝐨𝐢𝐧𝐠:

• Deliver engaging, practical learning to customers and Business Partner consultants across online and in-person formats.
• Lead complex learning programmes and adapt your approach to different levels of knowledge, experience and learner needs.
• Support Business Partner consultants through structured product-learning and certification programmes.
• Facilitate question-and-answer sessions, explain complex product concepts and contribute to certification assessments.
• Monitor learner progress and provide clear, constructive feedback to consultants and their managers.
• Build and maintain deep product knowledge, becoming a trusted subject matter expert across the payroll product portfolio.
• Work with instructional designers to develop learner-centred content using tools such as Copilot, PowerPoint, Camtasia and Articulate.
• Manage the learning processes and technology platforms used to deliver virtual sessions.
• Gather feedback from learners, customers, partners and colleagues, using it to improve content and delivery methods.
• Use technology and artificial intelligence responsibly to improve quality, efficiency and the learner experience.
• Participate in customer and partner events, including conferences and user roadshows, when required.

𝐖𝐡𝐚𝐭 𝐰𝐞’𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫:

• Strong Sage 300 People product knowledge and certification.
• Sage Payroll Advanced (SPA) product knowledge and certification.
• Sage Business Cloud Payroll Professional certification or experience would be an advantage.
• Relevant experience working with Sage products in a customer, Business Partner, implementation, consulting or support environment.
• Strong facilitation, presentation and teaching skills.
• Knowledge of adult-learning principles and the ability to translate complex information into practical, easy-to-understand learning.
• Experience using virtual-learning technologies.
• Excellent communication, relationship-management and organisational skills.
• Confidence working independently, managing complex learning requirements and taking accountability for results.
• A university degree or equivalent practical experience.
• A genuine passion for helping customers and Business Partners succeed.

𝐘𝐨𝐮𝐫 𝐟𝐢𝐫𝐬𝐭 𝐭𝐡𝐫𝐞𝐞 𝐦𝐨𝐧𝐭𝐡𝐬:

During your first three months, you will focus on strengthening your product knowledge and learning-delivery capability based on your existing experience. You will become familiar with Sage’s learning programmes, certification processes, technology platforms and learner groups, building towards independently managing and delivering complex curricula.

𝐖𝐡𝐲 𝐣𝐨𝐢𝐧 𝐮𝐬?

This is an opportunity to take ownership of learning programmes across the payroll portfolio and make a direct contribution to the success of our customers and Business Partners.

You will join a supportive team of facilitators and Instructional Designers, with the freedom to manage your work and the backing you need to succeed. The role also provides valuable experience that could support future career opportunities in areas such as product development, product marketing or pre-sales.

If you have strong Sage 300 People product knowledge, enjoy presenting and want to use your experience to help others succeed, we would love to hear from you.

𝐘𝐨𝐮𝐫 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

• Work away scheme for up to 10 weeks a year.
• Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.
• Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.
• Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.
• Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.
• Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.
• Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,760 pm.
• Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.
• 15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.
• Paid 5 days yearly to volunteer through our Sage Foundation.
• Employee Assistance Program: free, 24/7 short-term counselling, practical support and coaching for you and your family.
• Flexible work patterns and hybrid working.

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Partners Alliances and Expert Services

South Africa

Johannesburg

Hybrid

Working at Sage means you’re supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business.

Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact.

Explore our culture and benefits: sage.com/careers/working-at-sage

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, contact [email protected] .

Senior Learning Facilitator

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Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.