SOP Writer

Work Setup: Hybrid onsite setup.

Work Schedule: Night Shift (Eastern Time zone)

Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110

Salary Package: 45,000 PHP/Monthly

Job Summary

An SOP Writer is responsible for creating clear, concise, and user-friendly documentation that

translates complex technical information to an easy-to-understand process. An SOP Writer is

expected to collaborate and coordinate with the different individuals inside the company, including

agents and Subject Matter Experts, varying on the task assigned. The role of an SOP Writer is

crucial in producing quality technical documentations, structured and organized reports, and

delivering utmost writing quality.

Job Description:

• Develop and maintain operational procedures, manuals, and training guides for the internal team.
• Conduct study or research in the area of business.
• Coordinate with Subject Matter Experts (SMEs) and other department to determine

documentation needs and to understand the process

• Manage updates and revisions of process documents.
• Make high-quality documentation that complies with the standards, appropriate, easy to use,

and reader-friendly

• Maintain a comprehensive repository of all documentation.
• Performs other duties as assigned.

Additional attributes required

• Proficiency with Microsoft Office 365
• Ability to communicate effectively with Subject Matter Experts
• Excellent written English skills
• Ability to work independentl

Job Requirements:

• Any Bachelor's degree but preferably in Journalism, Communication, English, or related field
• At least 1 year of experience working as a Technical Writer, Manual Writer, Content Wriiter, or in

any related field.

• Highly proficient in oral and written English.
• Experienced in creating process flow charts.
• Strong research, communications, and analytical skills.
• Has excellent attention to detail and can multitask
• Amenable working on a night shift
• Background in BPO is a plus.
• Proficient in MS Office
• Amenable to work onsite in Eastwood, Quezon City

WHY INTELASSIST?

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