Workforce Planning & Forecasting Analyst – Contact Centre

Turn data into decisions that shape the future

Do you enjoy uncovering patterns, predicting outcomes, and helping businesses make smarter decisions? We're looking for a Forecasting Analyst to join our team and play a key role in translating complex data into actionable insights that drive business performance.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to influence strategic planning across a growing organisation.

This is a Hybrid role with three days per week in our Newcastle office

What you'll be doing

As our Forecasting Analyst, you'll be responsible for developing and maintaining forecasts that help guide critical business decisions. You'll work closely with stakeholders across multiple functions, combining data analysis, commercial awareness, and strategic thinking to provide accurate and meaningful forecasts.

Key responsibilities include:

• Building, managing and continuously improving forecasting models.
• Analysing historical performance, market trends and business drivers to predict future outcomes.
• Producing regular forecasts, scenario plans and performance insights.
• Partnering with leaders across Finance, Sales, Operations and other business teams to understand forecasting requirements.
• Identifying risks, opportunities and emerging trends through data analysis.
• Presenting findings and recommendations to stakeholders in a clear and compelling way.
• Supporting budgeting, planning and strategic decision-making activities.

What we're looking for

We're interested in people who are naturally curious, commercially aware and passionate about using data to influence decisions.

You'll likely bring:

• Experience in forecasting, financial planning, business analytics, revenue operations or a similar analytical role.
• Strong analytical and problem-solving skills.
• Advanced Excel skills and experience with data visualisation or reporting tools such as Power BI, Tableau or similar.
• The ability to interpret complex data and communicate insights clearly to non-technical audiences.
• A proactive mindset with strong attention to detail.
• Experience working with large datasets and forecasting methodologies.

Why join us?

This is a role where your insights will have a genuine impact. You'll be working with talented colleagues, influencing key business decisions, and helping shape future growth plans.

Your benefits:

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing

Ready to make an impact?

If you're excited by the idea of turning data into strategic business decisions and want to be part of a team where your expertise is valued, we'd love to hear from you.

Apply today and help us forecast what's next.

#LI-JP2

Customer Operations

United Kingdom

Newcastle

Hybrid

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/

Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [email protected] .

Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Workforce Planning & Forecasting Analyst – Contact Centre

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Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.